Books and Articles
Below is a reading list of books and articles that are relevant to information experience, as well as human psychology, research methods, and UX more generally. If you have any further reading materials that you believe would make a good addition to this list, please let us know using our contact form, which you can find in the About page of this website. You can also read our own articles, which you can find in the Articles page of this website.
Don't Make Me Think
Steve Krug (3rd Edition, 2013)
One of the most highly recommended books on Web design and usability. It introduces basic principles for intuitive navigation and information design.
How to Makes Sense of Any Mess
Abbey Covert (2014)
Useful for learning about Information Architecture (IA), with practical exercises designed to help you make sense of any informational "mess" and to design content that is structured in a way that will make sense to your target audience.
The Product is Docs
Christopher Gales and the Splunk Documentation Team (2020)
A collection of short essays that provide advice and guidance relevant to writing technical documentation as part of product development.
Microcopy: The Complete Guide
Kinneret Yifrah (2019)
Covers basic UX writing principles, voice and tone, and accessibility. It provides practical examples and writing tips for user interfaces, including a range of digital elements, such as 404 pages, error messages, forms, buttons, sign up pages, tooltips, empty states, calls to action, and so on.
Modern Technical Writing
Andrew Etter (2016)
An entertaining and straightforward read that makes a great introduction to software documentation. It provides a foundation of guidelines and recommendations for getting started with documentation processes.
Richard H. Thaler (2009)
Draws on behavioral economics to explain how we make decisions. Choices can be framed to help people make decisions –– "nudging" people towards better decision making using a sensible "choice architecture".
Writing is Designing
Michael J. Metts and Andy Welfle (2020)
Aimed at writing for tech, tackling the relationship between copy and design. This book provides guidance on writing for clarity, testing your writing, and collaborating with others to design the best product.
Docs as Code
Eric Holscher and the Write the Docs Community
An overview written by a community of people interested in documentation. It introduces visitors to the documentation as code philosophy.
My biggest ‘aha’ moments
Rachael Mullins (2018)
Key take-aways from the book "Content Design" by Sarah Winters (formerly, Sarah Richards) –– a book that provides guidance on creating digital content.
Quick Start with Docs as Code
Anne Gentle (2022)
A short "how-to" guide to accompany the book "Docs Like Code" by Anne Gentle. The aim is to get you started with technical documentation tools and techniques, like version control (GitHub) and automation (CICD) with static site generators (SSG).